Kevin Grover Buick GMC in Wagoner has been recognized with the prestigious Buick Mark of Excellence Select Leader Trophy and the GMC Mark of Excellence Dealer Award.
The awards were presented to business owner Kevin Grover and his entire team on Wednesday, May 9 by Gene Jacobs, Buick GMC District Manager-Sales for the South Central Region.
Grover said this marks the first time the local dealership has been recognized with the Buick award. Buicks were added to the dealership’s lineup of cars in 2017.
They have received multiple GMC Mark of Excellence awards since the business began in 1987.
Both awards revolve around exceeding sales objectives and meeting or exceeding customer satisfaction indexes, along with other facility and operational requirements and metrics.
“We were one of only 25 dealers nationwide to receive the Buick Mark of Excellence Award, and one of only five in the South Central Region that includes Oklahoma, Arkansas, Missouri, Kansas, Texas, Mississippi and portions of New Mexico, Louisiana, Illinois and Nebraska,” Grover noted.
“Truly what it means is that all of our team is working together and collaborating to make it the best experience for the customer and each individual who is involved in our dealership,” he continued. “Even though my name is on the sign, there are 21-23 people who come in every day, meet and greet the customers, serve them and take care of them.
“It just means we all understand what is most important, and that is taking care of the customer and servicing the customer in the right way.”
Grover said Kevin Grover Buick GMC is one of only a few dealerships to ever receive both awards in the same year. That is something he and his staff are most proud of.
“GMC has been a part of our community since 1987 when Andy Ewing came to town and bought the dealership. It’s been our hallmark, it’s who we came to the dance with,” Grover said. “We had it for 12 years on its own before we bought Buick. For that, it’s staying with tried and true and what has brought us all this way for 30 years.”
Grover reminded without the leadership of the service manager, parts manager, sales manager, business manager and office manager who lead their departments, Kevin Grover Buick GMC would not achieve the numbers and awards it receives.
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